1. Introduction

Welcome to DocGen ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website and services operated by DocGen.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Definitions

For the purposes of these Terms:

• Service refers to the DocGen website and AI-powered RAMS document generation platform.
• User refers to the individual accessing or using the Service.
• Content refers to videos, documents, and other materials uploaded or generated through the Service.
• Subscription refers to the paid access plan purchased by the User.

3. Use of Service

3.1 Account Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3.3 Acceptable Use

You agree not to use the Service:

• For any unlawful purpose or in violation of any applicable laws
• To upload content that infringes on intellectual property rights
• To attempt to gain unauthorized access to any portion of the Service
• To interfere with or disrupt the integrity or performance of the Service
• To create false or misleading safety documentation

4. Content and Intellectual Property

4.1 Your Content

You retain ownership of any Content you upload to the Service. By uploading Content, you grant us a limited license to process, analyze, and store the Content for the purpose of providing the Service.

4.2 Generated Documents

Documents generated by the Service using your Content are owned by you. However, you acknowledge that these documents are generated by AI and should be reviewed by qualified personnel before use.

4.3 Our Intellectual Property

The Service, including its original content, features, functionality, AI models, algorithms, prompts, templates, user interface designs, and underlying technology is owned by DocGen and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. The DocGen name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of DocGen. You must not use such marks without our prior written permission.

4.4 Restrictions on Use

You expressly agree that you will NOT:

• Reverse Engineer: Decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, algorithms, AI prompts, or underlying technology of the Service
• Copy or Replicate: Copy, reproduce, or create derivative works based on the Service, its features, functionality, or user interface
• Scrape or Harvest: Use any automated means (including bots, scrapers, or crawlers) to access, extract data from, or monitor the Service
• Competitive Use: Use the Service to develop, train, or improve any competing product or service, including any AI or machine learning models
• Benchmark: Publish or share performance benchmarks or comparisons of the Service without our prior written consent
• Resell: Resell, sublicense, or redistribute access to the Service without our express written agreement
• Circumvent: Attempt to bypass, disable, or circumvent any security measures, access controls, or usage limits of the Service

4.5 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby assign to us all rights in such Feedback and agree that we may use and share such Feedback for any purpose without compensation or attribution to you.

5. Subscriptions and Payments

5.1 Billing

Subscription fees are billed in advance on a monthly basis. Your subscription will automatically renew unless you cancel it before the renewal date.

5.2 Consumer Cancellation Rights (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, if you are a consumer based in the UK, you have the right to cancel your subscription within 14 days of purchase without giving any reason.

To exercise your right to cancel:

• Email us at [email protected] with your cancellation request
• Include your account email and the date of purchase
• We will process your refund within 14 days of receiving your cancellation

Important: If you have used the Service to generate documents during the 14-day period, you agree that we may deduct a proportionate amount from your refund for the services already provided. If you explicitly request that we begin providing services before the cooling-off period ends and you later cancel, you will be liable for reasonable costs of services provided up to that point.

5.3 How to Cancel Your Subscription

You can cancel your subscription at any time by:

• Going to your Account Settings and clicking "Cancel Subscription"
• Emailing us at [email protected]

Upon cancellation, you will retain access to your subscription features until the end of your current billing period.

5.4 Refunds

Outside of the 14-day cooling-off period, subscription fees are generally non-refundable. However, we may offer refunds at our discretion in exceptional circumstances. If you believe you are entitled to a refund, please contact our support team.

5.5 Price Changes

We reserve the right to modify subscription prices. Any price changes will be communicated to you at least 30 days before taking effect.

6. Disclaimers

6.1 Service Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.2 Safety Documentation Disclaimer

Important: Documents generated by DocGen are intended to assist in the creation of RAMS documentation but should not be used as the sole basis for safety decisions. All generated documents should be reviewed and validated by qualified health and safety professionals before use. DocGen does not guarantee the accuracy, completeness, or suitability of any generated content.

7. Limitation of Liability

To the maximum extent permitted by law, DocGen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers
• Any errors or omissions in any content
• Any conduct or content of any third party on the Service

8. Indemnification

You agree to defend, indemnify, and hold harmless DocGen and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

12. Data Processing

12.1 Video and Document Processing

When you upload videos or documents to the Service, they are processed using third-party AI services (including OpenAI) to extract information and generate documents. By using the Service, you consent to this processing.

12.2 Data Retention

Uploaded videos are temporarily stored for processing and are automatically deleted within 24 hours of processing completion. Generated documents may be retained for your convenience but can be deleted upon request.

12.3 Confidentiality

We treat all uploaded content as confidential and will not share, sell, or disclose your content to third parties except as necessary to provide the Service or as required by law.

13. Rate My Site Feature

13.1 Service Description

Rate My Site is a free AI-powered tool that analyzes construction site photos for safety hazards and provides a safety score. The tool offers two modes: Professional (objective assessment) and Roast Mode (humorous commentary).

13.2 Image Processing

When you upload an image to Rate My Site, it is processed using third-party AI services (including OpenAI) to analyze safety hazards. Images are temporarily cached for sharing functionality and automatically deleted within 24 hours unless you opt-in to the leaderboard.

13.3 AI Training Consent

Before analyzing your image, you may optionally consent to allow DocGen to use your uploaded image for training and improving AI models for hazard detection. This consent is:

• Completely optional - you can use Rate My Site without providing consent
• Revocable - you can contact us to request removal of your images from training datasets
• Anonymous - training data is stripped of any identifying information
• For improvement purposes only - used solely to enhance hazard detection accuracy

By checking the "Help improve hazard detection" checkbox, you grant DocGen a perpetual, non-exclusive, royalty-free license to use, modify, and incorporate the uploaded image into machine learning training datasets.

13.4 Leaderboards and Public Display

Rate My Site includes optional leaderboard features ("Site of the Week" and "Wall of Shame") available only in Roast Mode. If you opt-in to the leaderboard:

• Your scorecard image (including the uploaded site photo) will be publicly visible
• Your chosen display name will be shown alongside your score
• You must share to LinkedIn before joining the leaderboard
• You can request removal at any time by contacting [email protected]

Important: Only submit to the leaderboard if you have the right to publicly share the image and are comfortable with public visibility.

13.5 Content Moderation

All uploaded images are checked for inappropriate content. Images containing adult content, violence, hate symbols, or other unsuitable material will be rejected and cannot be added to leaderboards. DocGen reserves the right to remove any content at its sole discretion.

13.6 Rate Limits

Rate My Site is subject to usage limits to prevent abuse. Anonymous users receive a limited number of daily analyses. Usage limits may be increased by verifying your email address.

14. API and Automated Access

Access to the Service via API or automated means is only permitted with our express written consent. Unauthorized automated access may result in immediate termination of your account and legal action.

15. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Website: https://app.docgen.co.uk/contact